Due to the complexity of the game and the related functionalities, it can happen that errors occur with specific events/ game functions. In such situations we recommend you initially proceed with the following steps:
1. Restart your App
2. Reinstall your App
3. Clear the Cache of your App/ repair the files
4. Reset your internet connection
The above steps help in most of the cases that are just related to server errors or client/device problems.
However, if the problem still persists, we recommend you contact our support team as soon as possible with the following information.
1. Your UID + WorldID
2. Date the issue happened
3. Exact event or game mode where the problem is occuring
4. If possible include screenshots that describe the issue in more detail.
Giving us this information can help our developers to find the problem in the quickest way possible!
All the very best,
Your Gaeamobile Support