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My game won't run, I can't login.

CodyS -

Sometimes issues with your app or device might cause game issues. Before trying these steps make sure your game is registered or linked to a Gaea/Hoolai ID before you try anything. If you follow the troubleshooting steps below without doing this, you may lose your game progress.

  1. Make sure your device is up-to-date
  2. Make sure your app is up to date
  3. Make sure that your Device is supported by the game
  4. Close background apps
  5. Restart the app
  6. Powercycle your phone
  7. Clear your cache to check if you're synced properly
  8. Re-install your app
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