If you have encountered multiple game crashes, or you have been kicked while playing, please collect as much information and send to us. Some info we will be looking for include:
1) The date and time you encountered the issue.
2) Your Overseer ID.
3) Your server.
4) Your mobile device model and system data version.
5) Any accompanying photos and videos.
6) The type of connection you are using.
7) Your country and/or region.
You can also reach us at the email FSO@gaea.zendesk.com if you have trouble getting in the game.