Here are some points that we would like to make clear in regards to canceling orders and making purchases from third party sites.
1. Canceling orders: If you cancel orders/request for refunds too many times after receiving in game currency in game, your account may be suspended for at least 30 days, if not more. To lift the suspension, you need to contact Customer Service.
2. In game currency selling/third parties: We highly discourage the use of unofficial third party websites. By purchasing from a third party your account is exposed to security threats. You could lose your account, or you could be banned if others use your account to maliciously request a refund without your consent.
3. Delays in receiving purchases: In this case, it is recommended to contact Customer Service instead of canceling your order. We will confirm the status of your order and make sure your receive the right amount of in-game currency.
As always, feel free to contact us if you should have any questions!