We take the safety and happiness of our players very seriously! If you're having an issue with another player, please don't hesitate to reach out to us. We will investigate the particular case and take the appropriate actions.
Please note that, due to privacy concerns, we cannot disclose the results of the investigation or any actions taken on another player's account.
When contacting us, please include as much information as you are able, including:
- Name of the player reported
- Date and Time
- Screenshots (if possible)
- The nature of the offense
Try to be as specific as possible about the case you're reporting. Cases like these are much easier to investigate when the right evidence is provided, such as screenshots of your chat or mail.
Remember that some of our games promote conflict in Player vs Players modes. Being attacked repeatedly is all within the spirit of the game. If this is the situation you have encountered, make sure that you have tried to contact the person who is attacking you and that you have politely asked them to stop. Most players want the game to be fun for everyone, and will stop if you ask.
Our game also has a block and ignore function: https://gaea.zendesk.com/knowledge/articles/360043422092/