In most cases, clearing the game cache or reinstalling the game will fix most errors.
Before uninstalling the game: Make sure that your account is connected to a Gaea account and note down your Gaea-ID and your password so that you will be able to restore your game progress.
Please try repairing the client first by clicking this button:
If that won't fix the issue:
1) Delete the cache of the app (Andriod Only)
- Go into settings on your device.
- Open the "Installed Apps" menu.
- Click on the app.
- Tap "Delete Cache"
2) If that did not solve the issue (or if you own an iOS device) please try the following steps:
- Uninstall the game
- Restart your device and connect to a stable internet connection. Please note that mobile internet sometimes is not reliable enough, so if possible please use WIFI.
- If possible update your operating system.
- Install the game via official Apple App Store or Google Play.