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Clearing Cache and/or Repairing Client

Walter Clark -

In most cases, clearing the game cache or reinstalling the game will fix most errors.

Before uninstalling the game: Make sure that your account is connected to a Gaea account and note down your Gaea-ID and your password so that you will be able to restore your game progress.

 Please try repairing the client first by clicking this button:


If that won't fix the issue:

1) Delete the cache of the app (Andriod Only)

- Go into settings on your device.
- Open the "Installed Apps" menu.
- Click on the app.
- Tap "Delete Cache"

2) If that did not solve the issue (or if you own an iOS device) please try the following steps:

- Uninstall the game
- Restart your device and connect to a stable internet connection. Please note that mobile internet sometimes is not reliable enough, so if possible please use WIFI.
- If possible update your operating system.
- Install the game via official Apple App Store or Google Play.


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