Top Articles

• ★ I Pre-Registered, But Haven't Received the Gift in Game
• Clearing Cache and/or Repairing Client
• Reaching Out to Customer Support
• About Fallout Shelter Online

Login and Account Issues

• My Account was Suspended/Banned
• How to Find My Overseer ID Number
• I linked my account to my email address and/or my phone number, but I can't login with it.
• Repeated Game Crashes

Purchase Issues

• VIP Not Activated
• Purchase Was Successful But Didn't Receive Items
• Important Notice Regarding to Refunds and Third Party Purchases
• Unable to Make a Purchase or Purchase was Canceled

Cheating and Harassment

• Ignoring or Blocking a Player
• Reporting a Player for Inappropriate Behavior
• Reporting a Player for Spamming
• Cheating or Using Hacking Programs

Feedback and Suggestions

• Feedback and Suggestions

Other Game Issues

• I Can't Join a Guild After Quitting a Previous Guild
• I am Tied in the Zenith Arena but My Ranking is Lower
• Extra Attachments or Material
• My Guild Leader Has not Been Online for a While
• Quantity of Rad-X Provided by Various Rad-X Packs
• Madison Li's Exclusive Pack Disappeared

See all 13 articles